How can we help?

Find answers to common questions, or reach out to the team directly.

📧

Email Support

For account issues, billing questions, bug reports, or anything else — we usually respond within 1–2 business days.

team@wavr.app

⏱ Response time: typically 1–2 business days — we're a small team and read every email.

What do you need help with?

🔐

Account & Login

Can't log in, forgot password, or want to delete your account? Email us with your WAVR handle.

💳

Billing & Pro

Questions about your Pro subscription, Supporter tier, Game Pass, or a charge you don't recognise.

🎵

Uploads & Tracks

Audio not processing, missing artwork, or metadata issues on your tracks.

🚨

Report Content

Report a track, profile, or comment that violates our community guidelines or involves copyright.

🤝

Artist Partnership

Want to collaborate with WAVR or become an official partner artist? Reach out with your profile link.

🤖

Discord Bot

Issues with /rep link, quests, or any bot commands in the official Discord server.

Frequently Asked Questions

How do I reset my password?

On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I cancel my Pro subscription?

Pro subscriptions are processed through PayPal. To cancel, log in to paypal.com, go to Settings → Payments → Manage automatic payments, and cancel the WAVR subscription. Your Pro access remains active until the end of the current billing period. If you need help, email team@wavr.app.

My track upload is stuck processing — what do I do?

Processing usually takes under 2 minutes. If it's been longer, try refreshing the page. If the track is still stuck after 10 minutes, email us at team@wavr.app with your WAVR handle and the track title so we can investigate.

How do I link my WAVR account to the Discord bot?

In the WAVR Discord server, use the command /rep link handle:yourhandle — replacing yourhandle with your WAVR username (without the @ symbol). You can find your handle on your profile page: tap your avatar, then tap Profile — your handle is the @username shown below your display name. Each WAVR handle can only be linked to one Discord account.

I was charged but my Pro/Game Pass isn't active — help!

This sometimes happens if the payment webhook is delayed. Wait up to 10 minutes and refresh the app. If access still hasn't been granted, email team@wavr.app with your WAVR handle and the PayPal transaction ID (found in your PayPal receipt email) and we'll sort it out right away.

How do I request a refund?

All purchases — including Pro, Supporter, Game Pass, coin packs, and track boosts — are non-refundable once delivered, except where required by applicable law. If you believe a charge was made in error, email team@wavr.app and we'll review your case.

How do I delete my account?

Email team@wavr.app with the subject line "Account deletion request" and include your WAVR handle. We'll process the request and confirm once your data has been removed. Note: any uploaded tracks and public content will also be deleted.

How do I report a copyright violation or inappropriate content?

Use the report button on the track or profile in question, or email team@wavr.app with a link to the content and a description of the issue. We take copyright and safety reports seriously and respond within 24–48 hours.

I found a bug — how do I report it?

We appreciate bug reports! Email team@wavr.app with the subject "Bug report", a description of what happened, what you expected to happen, and the device/browser you were using. Screenshots or screen recordings are a big help.

How do I become a verified artist on WAVR?

Email team@wavr.app with your WAVR profile link, links to your streaming profiles (Spotify, SoundCloud, etc.), and a short note about your music. We review applications on a rolling basis.

Legal

📄

Terms of Service

Rules for using WAV-R Social, including content policies and payment terms.

🔒

Privacy Policy

How we collect, use, and protect your personal data (GDPR compliant).