Support Center

How can we help?

Fill in the form below and our team will get back to you. We read every ticket.

🎫 Submit a Support Ticket

Describe your issue and we'll respond as soon as possible. You'll also see a response in the WAV-R Discord.

What do you need help with?

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Account & Login

Can't log in, forgot password, or want to delete your account? Email us with your WAVR handle.

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Billing & Pro

Questions about your Pro subscription, Supporter tier, Game Pass, or a charge you don't recognise.

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Uploads & Tracks

Audio not processing, missing artwork, or metadata issues on your tracks.

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Report Content

Report a track, profile, or comment that violates our community guidelines or involves copyright.

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Artist Partnership

Want to collaborate with WAVR or become an official partner artist? Reach out with your profile link.

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Discord Bot

Issues with /rep link, quests, or any bot commands in the official Discord server.

Frequently Asked Questions

How do I reset my password?
On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I cancel my Pro subscription?
Pro subscriptions are processed through PayPal. To cancel, log in to paypal.com, go to Settings → Payments → Manage automatic payments, and cancel the WAVR subscription. Your Pro access remains active until the end of the current billing period. If you need help, email team@wavr.app.
My track upload is stuck processing β€” what do I do?
Processing usually takes under 2 minutes. If it's been longer, try refreshing the page. If the track is still stuck after 10 minutes, email us at team@wavr.app with your WAVR handle and the track title so we can investigate.
How do I link my WAVR account to the Discord bot?
In the WAVR Discord server, use the command /rep link handle:yourhandle β€” replacing yourhandle with your WAVR username (without the @ symbol). You can find your handle on your profile page: tap your avatar, then tap Profile β€” your handle is the @username shown below your display name. Each WAVR handle can only be linked to one Discord account.
I was charged but my Pro/Game Pass isn't active β€” help!
This sometimes happens if the payment webhook is delayed. Wait up to 10 minutes and refresh the app. If access still hasn't been granted, email team@wavr.app with your WAVR handle and the PayPal transaction ID (found in your PayPal receipt email) and we'll sort it out right away.
How do I request a refund?
All purchases β€” including Pro, Supporter, Game Pass, coin packs, and track boosts β€” are non-refundable once delivered, except where required by applicable law. If you believe a charge was made in error, email team@wavr.app and we'll review your case.
How do I delete my account?
Email team@wavr.app with the subject line "Account deletion request" and include your WAVR handle. We'll process the request and confirm once your data has been removed. Note: any uploaded tracks and public content will also be deleted.
How do I report a copyright violation or inappropriate content?
Use the report button on the track or profile in question, or email team@wavr.app with a link to the content and a description of the issue. We take copyright and safety reports seriously and respond within 24–48 hours.
I found a bug β€” how do I report it?
We appreciate bug reports! Email team@wavr.app with the subject "Bug report", a description of what happened, what you expected to happen, and the device/browser you were using. Screenshots or screen recordings are a big help.
How do I become a verified artist on WAVR?
Email team@wavr.app with your WAVR profile link, links to your streaming profiles (Spotify, SoundCloud, etc.), and a short note about your music. We review applications on a rolling basis.

Legal

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Terms of Service

Rules for using WAV-R Social, including content policies and payment terms.

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Privacy Policy

How we collect, use, and protect your personal data (GDPR compliant).